Training for Code of Conduct Incident Response

Many tech events and conferences have a Code of Conduct, but organizers often lack direct experience or a plan for responding to Code of Conduct incidents. Otter Tech’s Code of Conduct Incident Response Workshop gives you the practical, hands on experience you need.

Yesterday I attended Otter Tech’s workshop on how to enforce a code of conduct and respond to incidents. I’m so grateful. Without knowing how to do these things a code of conduct is essentially useless.

Evy Kassirer Organizer, StarCon Waterloo

Event Incident Response Workshop

Off to attend training on code-of-conduct enforcement with the rest of the North Bay Python Conference team, because the safety and well-being of our attendees is our first job as organizers

Sam Kimbrel Organizer, North Bay Python Conference

Otter Tech offers a 3 hour remote or in-person training workshop that provides hands-on practice taking in-person incident reports. Before the workshop, clients are provided materials that cover prepping for incidents before events or conferences, and creating an incident response guide for event volunteers.

Workshop participants use role-play with a partner to go through the scenarios as a reporter of a Code of Conduct violation, a responder to an incident report, and a responder following up with the reported person. The role-play allows participants to practice calm and firm responses to incidents, and allows insight into the diverse lived experiences of people in tech.

The role playing really nudged people to share, and investigate their similar experiences, questions and reactions.

Emma Irwin Mozilla

At the end of the workshop, attendees are given an hour to discuss additional questions or advanced topics they have. The workshop often brings up difficult situations, and having an expert on hand to provide advice is key for organizers wanting to create a safe, inclusive event.

The training was really great, both for the info you brought and for the way you facilitated the conversations that came up.

John Sullivan Executive Director, Free Software Foundation


Where are the workshops given?

Otter Tech can come to you! We can run workshops anywhere within the United States, provided clients pay for travel costs from Portland, Oregon. Otter Tech can also run remote workshops via video conference.

The whole learning experience was extremely well organized and thought through. This was done online extremely well (and I’d add that I’ve worked as an learning designer and facilitator in online spaces for over 15 years so I understand and appreciate the prep and skill it takes to do it THIS well!)

Tracy Kelly Senior Manager, Learning & Teaching, BCcampus

When should I schedule a workshop?

Some organizers are able to do training a couple months before an event because most of their staff is in one city. Other organizers run a training during the week before an event, when more volunteers are in town. Either way, Otter Tech will provide clients with a pre-event checklist that will help organizers increase the chances of a safe and inclusive event.

Can I share costs with other event organizers?

Yes! Otter Tech is happy to split invoicing between multiple organizations for a single workshop with no more than 14 attendees.

Can I use the materials to train more people?

Otter Tech recommends a train-the-trainers session for clients who need to train more than 50 volunteers. The trainers must first attend a Code of Conduct incident response workshop (3 hours) and then attend a train-the-trainers session (2 hours). The train-the-trainers session provides unique insight into how to encourage workshop participants to get the most out of practice scenarios, supporting shy attendees, dealing with attendees at different stages of understanding and acceptance of diversity, dealing with difficult conversations around diversity and inclusion, and group/time management techniques.

Ready to Learn More?

Feel free to contact us via email or schedule a free 30-minute consultation session.

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