Training for Code of Conduct Incident Response

Many tech events and conferences have a Code of Conduct, but organizers often lack direct experience or a plan for responding to Code of Conduct incidents. Otter Tech’s Code of Conduct Incident Response Workshop gives you the practical, hands on experience you need for Code of Conduct enforcement.

Yesterday I attended Otter Tech’s workshop on how to enforce a code of conduct and respond to incidents. I’m so grateful. Without knowing how to do these things a code of conduct is essentially useless.

Evy Kassirer Organizer, StarCon Waterloo

Event Incident Response Workshop

Off to attend training on code-of-conduct enforcement with the rest of the North Bay Python Conference team, because the safety and well-being of our attendees is our first job as organizers

Sam Kimbrel Organizer, North Bay Python Conference

Otter Tech offers a 4 hour remote or in-person training workshop that provides hands-on practice taking in-person incident reports. The workshop covers:

  • Practice taking a report of a potential Code of Conduct violation (an incident report)
  • Practice following up with the reported person
  • Instructor modeling on how to take a report and follow up on a report
  • One practice scenario for a report given at an event
  • One practice scenario for a report given in an online community
  • Discussion on bias, microaggressions, personal conflicts, and false reporting
  • Frameworks for evaluating a response to a report
  • 40 minutes total of Q&A time

Workshop participants use role-play with a partner to go through real-world practice scenarios. Each partner will experience reporting a Code of Conduct violation, being an incident responder taking a report and following up with the reported person. The role-play allows participants to practice calm and firm responses to incidents in a safe learning environment.

The role playing really nudged people to share, and investigate their similar experiences, questions and reactions.

Emma Irwin Mozilla

During the workshop, attendees have Q&A time to discuss techniques and questions they have. The workshop often brings up difficult situations, and having an expert on hand to provide advice is key for organizers wanting to create a safe, inclusive event.

The training was really great, both for the info you brought and for the way you facilitated the conversations that came up.

John Sullivan Executive Director, Free Software Foundation


Where are the workshops given?

Otter Tech can come to you! We can run workshops anywhere within the United States, provided clients pay for travel costs from Portland, Oregon.

Otter Tech also runs online workshops. The online workshops use Zoom video conferencing, so any participant around the world can join.

The whole learning experience was extremely well organized and thought through. This was done online extremely well (and I’d add that I’ve worked as an learning designer and facilitator in online spaces for over 15 years so I understand and appreciate the prep and skill it takes to do it THIS well!)

Tracy Kelly Senior Manager, Learning & Teaching, BCcampus

When should I schedule a workshop?

Most organizers run a workshop 2-4 weeks before their event. Otter Tech requires at least one month lead time to schedule a workshop at a custom date.

Can I share costs with other event organizers?

Yes! Otter Tech is happy to split invoicing between multiple organizations for a single workshop with no more than 14 attendees.

Do you run workshops for smaller groups?

Yes! Otter Tech runs individually priced workshops. The workshop is completely online. You’ll be attending with up to 14 different event organizers and online community moderators. These workshops are a great way to discuss and learn from other communities.

The 2020 workshop schedule is:

  • Jan 8, 2020 – 5 am to 9 am Pacific Time (USA)
  • Jan 28, 2020 – 9 am to 1 pm Pacific Time (USA)
  • Feb 27, 2020 – 3 pm to 7 pm Pacific Time (USA)
  • No workshop in March
  • No workshop in April
  • May 7, 2020 – 9 am to 1 pm Pacific Time (USA)
  • Jun 2, 2020 – 5 am to 9 am Pacific Time (USA)
  • Jul 8, 2020 – 3 pm to 7 pm Pacific Time (USA)
  • Aug, 2020 – TBD
  • Sept, 2020 – TBD
  • Oct, 2020 – TBD
  • Nov, 2020 – TBD
  • Dec, 2020 – TBD

You can purchase a ticket for a workshop through Otter Tech online sales. If you need to be invoiced or cannot pay via credit card, please contact us.

You can get an email when additional workshops are added if you sign up for the Otter Tech mailing list.

I volunteer with a non-profit that runs summer camps for young adults. Using the techniques discussed in the workshop, we were recently able to handle an incident of harassment. One of the reporters said they were amazed at how well the entire situation was handled. We believe that those participants will feel comfortable coming back to a future camp based largely on their positive experience with how the report was handled. They thought very highly of our organization’s ability to respond.

Steve Ross Summer Camp Volunteer

Ready to Learn More?

Feel free to contact us via email or schedule a free 30-minute consultation session.

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